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How 2vilar Handles Your Personal Data

At 2vilar, your personal data belongs to you, and we keep our handling of it straightforward and transparent.

Data collected only as neededEncrypted account storageYour right to access and deleteUPI / Paytm / PhonePe transaction privacyIndia-specific data handling
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2vilar How 2vilar Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have a question about how we handle your personal data, want to correct an entry in your account profile, or need to raise a concern about data use, our privacy…

Email Privacy Team Write to our dedicated privacy address to submit a data access request, correction request or deletion request. We respond within one working day and aim to close the matter within seven days.
Live Chat Support Our live chat operates around the clock. Start a conversation, mention your account email and request a privacy matter transfer — an agent will escalate it to the data team within the same session.
Account Settings Portal Log in to your 2vilar account, navigate to Settings and then Privacy, and download a copy of the personal data we hold about you directly — no waiting for an email reply required.
DATA HANDLING PRACTICES

How We Protect and Manage Your Data

Protecting your account data is not an afterthought at 2vilar — it shapes how we architect every system that touches your information.

Encryption at Rest and in Transit

Every data field in your account record — name, contact details, transaction history — is encrypted using AES-256 at rest. All data exchanged between your browser and our servers travels over TLS 1.3 so no third party can intercept it in transit.

Cookie Management

We use cookies for session authentication, fraud detection and usage analytics. When you first visit 2vilar, a consent banner lets you accept all cookies or restrict them to strictly necessary ones. You can change this preference at any time in your browser or account settings.

Payment Data Isolation

UPI, Paytm and PhonePe transaction data is stored in an isolated ledger environment, separate from your profile data. Payment processors handle their own compliance obligations and we do not share your transaction records with unrelated third parties.

Data Retention Periods

We keep account registration data for as long as your account is active. After account closure, we retain only what applicable Indian law requires us to hold — typically financial records for a defined statutory period — and then securely delete the rest.

Third-Party Sharing Policy

We do not sell your personal data. We share it only with service partners who operate under data-processing agreements — for example, our payment gateway providers for UPI and Paytm settlements — and only for the purpose stated at collection.

Data Correction and Deletion Requests

You have the right to request correction of inaccurate data or full deletion of your profile where local law allows. Submit the request via live chat or email; we will verify your identity, then carry out the correction or deletion within seven working days.

Common Questions About Our Privacy Policy

The questions below cover the most common things people ask when reading through our privacy policy for the first time. If your question is not listed here, our support team can answer it directly via live chat or email — usually within a few hours.

We collect your name, email address, date of birth and contact number during registration. We also collect device identifiers and session data for security. Payment references from UPI, Paytm or PhonePe transactions are logged in a separate ledger for account reconciliation.

We share data only with partners who have signed data-processing agreements with us — primarily payment gateway providers handling UPI and Paytm settlements. We never sell your data or share it with unrelated third parties for marketing purposes.

Log in to your account and go to Settings, then Privacy, to download your data directly. Alternatively, email our privacy team or start a live chat and request a data export. We process and deliver the file within seven working days.

Yes. Submit a deletion request through live chat or email. We verify your identity first, then delete your profile data. Some financial records are retained only for the statutory period required under applicable Indian law before being securely erased.

We use session cookies for authentication, fraud detection and analytics. A consent banner lets you choose which categories to accept. You can restrict non-essential cookies at any time through our cookie settings panel without losing access to your account.

Transaction references and amounts are stored in an encrypted, isolated ledger environment. We do not store your UPI ID PIN or PhonePe credentials — those remain with your payment provider. All data in transit between our servers uses TLS 1.3 encryption.

We retain account profile data only while your account is active. After closure, we keep financial records for the period required by applicable Indian regulations, then securely delete them. Non-financial profile data is deleted within 30 days of account closure.

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